Expertise Areas: Operational Leadership

An excellent organizational strategy on paper is ultimately only validated by its successful execution. And as Robert Burns wrote: “the best laid plans of mice and men often go awry.”

 

Managing an organization´s operations and delivering performance on a month-by-month basis requires a client-focused value chain, laser focus and nimbleness. Leveraging experience from seven years as Chief Operating Officer of global consultancy TMA World, and earlier operational roles, I advise clients on a range of issues including:

 

• Translation of strategic objectives into pragmatic, executional plans

• Financial and cost management

• Optimal performance from functional departments (e.g. finance, sales, marketing, HR, product development, IT, logistics) based on effective objective setting, coaching, support and performance management

• Human resource management – see HR and talent development

• Change management, including organizational and departmental restructuring to enhance performance

• Knowledge management, including technologies to drive collaboration and efficiency